What is third-party maintenance?

thomastech

Third party maintenance (TPM) is hardware support facility that is supplied outside the auspices of the original equipment manufacturer (OEM). Third party hardware maintenance is a key for post-warranty support when the OEM cannot or will not extend support for legacy server, storage, or networking equipment.

Depending on the level of service selected, it can contain everything from phone and online tech support to component coverage and replacement, on-site engineering assistance, remote monitoring, operating system support, global multi-vendor support, and even proactive maintenance and cost-management tactics.

What third-party maintenance is not?

It’s really important to note that third party maintenance is not data center outsourcing. It neither eliminates an enterprise’s secure information offsite nor carries in outsiders to manage technology resources while the IT sector sits by and watches. Although either of those solutions have applications to certain types of organizations, third party maintenance is a method to retain full control over all aspects of the remote offices, test environments, data center, backup facilities, and so on—while bringing in additional IT proficiency on your own terms.

What to Look for in a Third Party Maintenance Provider?

So what does all of this mean in your search for third party maintenance providers? Follow these guides and you’ll be headed in the true direction:
1. Focus the search on 100% support-focused maintenance companies to help confirm you are dealing with a high-class provider.
2. Inspect the client list—or ask for references—to make sure others trust the company as much as you will need to.
3. Seek out third party maintenance providers that continue to invent on features and profits.
4. Consider whether the provider can raise with you, in terms of supporting a broader variety of equipment and managing a greater proportion of maintenance tasks.

thomastech is a third-party maintenance provider. thomastech is a diverse firm. They comply with purpose and center on detectable, actionable results. To make a better experience for end-users and resellers with the whole life cycle of IT solutions for Data Center environments. They do this by delivering support with their Subject Matter Experts to help you resolve problems across your enterprise with unparalleled technical support like third party hardware support etc. Their internal team of professionals provides 100% of their service. This provides you the safety of knowing your enterprise hardware obtains the finest support possible at the fastest possible turnaround time.